Rental Terms & Conditions

Last updated: July 09, 2025

1. BOOKING PROCESS

All the bookings are made with GUEPARD ASSOCIATES and Co, officially representing INASIA Villa.
Payment of any deposit for the booking shall be taken as confirmation of acceptance of all following terms and conditions.

1.1 What is included in the daily rate:

Privacy of the entire villa
Airport TRSF both ways (1 or 2 minivans according to the number of accommodation and participants)
Continental breakfast (coffee, tea, hot chocolate, fruit juices, yogurts, toasts, banana breads, cereals, jam & honey) – Possibility to adapt it (at extra cost)
Service of dedicated and experimented staff (English speaking villa manger, a private Chef , house-keepers and maintenance staff)
Bed linen, bath & pool towels provided
Safety box in each bedroom (except n° 8),
Free Internet WIFI connection,
CCTV security system
NESPRESSO coffee machine (coffee on sale on spot)
American pool table (competition size)
2 infinity swimming pools
2 sea kayak boats, 2 paddle boards
1 tennis table,
Board games for children
Direct access to the white sandy beach

1.2 Initial Deposit

An initial deposit must be paid at confirmation in order to secure the booking

Low, Shoulder, Mid & High seasons: 20% of the rental price
Peak season: 50% of the rental price

No contract will exist before the receipt of funds by GUEPARD ASSOCIATES /INASIA. If the funds have not been received within 5 (five) banking days following the confirmation of the stay, GUEPARD ASSOCIATES /INASIA reserves the right to void the booking request and may allocate the villa to another guest.

All payments by bank transfer in USD or THB and must be net of bank fees.
Should the booking be cancelled, cancellation charges will become payable in accordance with Paragraph 3 hereto.

1.3 Balance Payment

Transfer of the outstanding balance (remaining 80% or 50% according to season) must be paid at least 75 days before the day of arrival, unless otherwise specified in the confirmation of availability.

If GUEPARD ASSOCIATES /INASIA does not receive the balance by the due date, it reserves the right to cancel the booking and cancellation charges will apply. This is applicable for all seasons.

1.4 Exclusions & Additional Charges

Rates do not include baggage handling, gratuities, telephone, fax and telegram charges, car rental, food, soft drinks and/or liquor, personal items and expenses due to any other third parties, and any excessive cleaning required upon departure (such as upholstery or rug shampooing, etc) or replacement of breakages. Fair wear and tear accepted.

1.5 Meals
The rate of the villa includes the service of 1 Chef who prepares all meals. A menu card is at guest’s disposal to decide, with the advises of the villa manager, according the taste & wishes of all. Every day the Chef goes to the market. Pre-arrival shopping and in-villa shopping service is charged 20% (+7% VAT) of food cost or a minimum of 750 Bath (+7% VAT) per meal. The villa manager keeps on her side all purchases tickets and present them to clients for settlement. Clients will have to provide an advance of “petty cash” upon their arrival.

An additional kitchen hand or Chef is required if either one of the following conditions apply:

The number of staying guests in the villa is 14 persons or more
If the meal contains more that 8 different dishes (appetizer & desert included)

Additional kitchen hand costs THB 1,200++ per day whereas an additional chef costs THB 2,800++ per day. Rates are subject to 10% service charge and 7% VAT

Over 8 different dishes per meal (including appetizers & dessert) an additional Chef or additional staff will be required at extra charge.

2. PAYMENTS

All payment must be made via bank transfer (all bank charges and administrations fees are to be borne by the client). If GUEPARD ASSOCIATES /INASIA does not receive the balance by the due date, GUEPARD ASSOCIATES /INASIA reserves the right to cancel the booking and cancellation charges will apply.
This is applicable for all seasons.

3. CANCELLATION AND AMENDMENTS TO RESERVATION

If it becomes necessary to cancel the whole or any part of the booking by the guests, GUEPARD ASSOCIATES /INASIA must be notified in writing (email acceptable). The cancellation will take effect from the day the written confirmation is received. The following cancellation charges will be applicable depending on when the notification of the cancellation is received in writing and the period of stay in the Villa:

Low, Shoulder, Mid & High seasons:
• 20% of the total rental amount will be forfeited if the cancellation is made 75 days or more before the arrival date.
• 50% of the total rental amount will be forfeited if the cancellation is made between 74 and 60 days before the arrival date.
• 100% of the total rental amount will be forfeited if the cancellation is made between 59 days or less before the arrival date.

Partial refund is subject to the discretion of GUEPARD ASSOCIATES /INASIA and solely applicable in the event that GUEPARD ASSOCIATES /INASIA secures another reservation covering partially or fully the initial cancelled reservation.

Peak season:
• 50% of the total rental amount will be forfeited if the cancellation is made 75 days or more before the arrival date.
• 100% of the total rental amount will be forfeited if the cancellation is made less than 74 days before the arrival date.

The above cancellation charges also apply if GUEPARD ASSOCIATES /INASIA cancels the booking due to non-payment of the balance. If the dates of the booking require to be changed or amended, this may be treated as a cancellation of the original booking and cancellation charges may apply. Any change to the original reservation is subject to our approval.
An admin fee of USD 50 will apply in the event of refund and amendment to reservation.

Early departure penalty will be subject to negotiation with GUEPARD ASSOCIATES /INASIA or its local Representative’s Manager.

4. ARRIVAL & DEPARTURE TIMES

Guests should assume that the Check-In time is 3:00pm and Check-Out time is 10.30am
Every effort will be made to accommodate other check in/out times but will depend on « last minute » availability only.
However, early check-ins incur a half day charge while check outs up to 6.00pm incur a half day charge, after 6.00pm a full day is charged

Guests are responsible for informing the correct arrival & departure details (flight number).

5. ALTERATIONS AND CANCELLATIONS BY GUEPARD ASSOCIATES

Though it is unlikely that GUEPARD ASSOCIATES /INASIA will have to make any changes to confirmed arrangements, it does occasionally happen, and we will advise you at the earliest possible date. If, for any reason beyond our control, we are unable to provide you with the Villa booked, GUEPARD ASSOCIATES /INASIA shall reserve the right to cancel the reservation.

For example, but not inclusive, if the property is damaged or rendered unusable GUEPARD ASSOCIATES /INASIA will endeavor to locate the Guests to an alternative property for the period required but no guarantee is given that this can be done. However, if this is not possible, or Guests do not wish to be transferred, GUEPARD ASSOCIATES /INASIA will cancel the booking and refund in full the amount paid to GUEPARD ASSOCIATES for the Villa.
GUEPARD ASSOCIATES /INASIA shall not be liable for any further obligations or claims by the client.

6. REGISTERED GUESTS

GUEPARD ASSOCIATES /INASIA shall not be liable for any further obligations or claims by the client.

7. SECURITY DEPOSIT

A security deposit of US$ 2,500 (two thousand and five hundred dollars) is payable with the payment of the balance or upon arrival at the villa. This is to cover the cost of any damage or breakage’s during the rental period of the Villas or their contents.

The security deposit will normally be refunded at the end of the rental period, after deducting the cost of replacement or repair for any loss or damage to the Villa or its surrounds or contents caused during the rental period. The cost of replacement for any loss or damage to the Villa or its surrounds or contents will be based on the property’s inventory pricing as determined by the owner or owner’s representative of the property.

If this cost cannot be reasonably determined prior to the Guest’s departure, the owner or the owner’s representative is entitled to withhold a reasonable estimate from the Guest’s security deposit, and will return any balance to the Guest (all bank fees at the client’s charge) as soon as possible after the actual cost has been determined.

If the cost of replacement or repair for any loss or damage to the Villa or its surroundings or its contents caused during the rental period is above the security deposit amount, the Guest is fully liable to pay the remaining cost.

Security deposit cannot be used as petty cash for extras.

8. WEDDINGS & PRIVATE EVENTS

Any event must be approved by GUEPARD ASSOCIATES /INASIA.
Special conditions apply to events ; please get in contact with the owners of the villa.

9. INSURANCE

It is a mandatory condition of the booking that the entire party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).

GUEPARD ASSOCIATES or local representatives are held harmless by you and your party against all claims including any accidents related to the use of the Villa facilities or locally procured third party services such as, but not limited to, watercraft, water sports, jeep or motorbike rental.

GUEPARD ASSOCIATES shall not be responsible for any delay, additional expense or inconvenience caused directly or indirectly by events outside of GUEPARD ASSOCIATES’ control such as civil disturbances, fires, floods, severe weather, Acts of God, acts of Government etc.

By acceptance of this contract it is assumed by GUEPARD ASSOCIATES that this requirement has and will be complied with in full.

10. COMPLAINTS

Property descriptions as provided by GUEPARD ASSOCIATES on the website and elsewhere, are made in good faith.

GUEPARD ASSOCIATES and/or the local representative can not be held liable for the breakdown of the supply of water, or electricity, or internet connection nor of swimming pool filtration systems, though we will use our best endeavours to arrange for any such problems to be solved quickly.

If there are any problems during the rental period, which could not be solved by dealing directly with the local villa staff, contact GUEPARD ASSOCIATES’ local representative immediately and GUEPARD ASSOCIATES will use its best endeavours to rectify the situation. It is understood that infrastructure, local standards and conditions are often of a less developed nature in a remote resort location than in more urban environments. GUEPARD ASSOCIATES will do as much as can be reasonably expected to avoid and rectify any problems that may occur, but cannot be held responsible for any problems beyond its control.

Any complaints must be notified to GUEPARD ASSOCIATES or the local representative within 24 hours of the occurrence giving rise to the complaint, and must then be notified in writing (email acceptable) to GUEPARD ASSOCIATES or the local representative before departure. Should a problem that has been notified remain unsolved please make a complaint in writing to GUEPARD ASSOCIATES within 14 days of the completion of the rental period.
If the villa is vacated before the end of the rental period without mutual agreement this may result in the loss of all rights to compensation.

No complaint will be considered if made after the departure date or if not acknowledged by the villa owner, GUEPARD ASSOCIATES or the local representative.

11. CONDUCT & BEHAVIOUR

The person paying the deposit for the villa rental is responsible for the correct and appropriate behaviour of the guests staying at the Villa. Should any member of the party behave in a manner considered inappropriate, either GUEPARD ASSOCIATES or the local representative may at their absolute discretion ask the offending guest or guests to vacate the Villa forthwith.

In such a case, this will be treated as a cancellation of the original booking and no refund can be claimed from either GUEPARD ASSOCIATES or the local representative.

12. NO SMOKING RULES

As a general rule smoking is not permitted within the rooms of the villas. And that a breach of this rule is sufficient reason to initially warn the guest and if smoking persists they will be instructed to leave the villa without compensation like this Clause 10 ‘Conduct & Behaviour’ of these terms and conditions.

13. SOCIAL CORPORATE RESPONSIBILITY

Following the association with “The Code” developed by Kuoni Travel, GUEPARD ASSOCIATES and/or the local representative endeavor to contribute to the fight against child prostitution and trafficking. Any possible offenders will be brought to the local authorities.

It is also prohibited to act unlawfully in any way whatsoever and to bring in and/or use/consume any illegal substances. Any offenders will be brought to the local authorities.

In addition, in line with its moral duty and respect for the local employee, as well as for the safety of our valued guests, it is not authorised to bring male or female joiners met on site back to the properties under no circumstances. The local managers reserve the right to request anyone to vacate a property at any time.

14. STAFF AT THE VILLA

The villa includes the services of an English-speaking Villa Manager, a Thai Chef, and housekeeping team. Staff is present from 7:30am until the end of dinner service (10:30pm). Additional services such as those of baby sitters and/or drivers can be sourced in advance or on site upon request, although such services cannot be guaranteed and depend on availability.

We recommend the Guests provide as much notice as possible, especially during peak holiday seasons and we shall try to assist. GUEPARD ASSOCIATES or the local representative can assume no liability for such contracted staff. The rates for these services will be provided in advance and shall be paid as incurred directly to the Guest Relations Manager.

15. LINEN & TOWELS

Linen and towels are provided at the Villas.

Bed linen are normally changed every five (5) days, while towels are changed every day. If you require more frequent changes there may be extra charges. Limited laundry facilities exist on site and charges are made per item. Outside services are also available for a small service charge and must be paid at the time incurred or latest at the time of departure.

Pool towels provided and replenished every day.

16. VALUABLES

CCTV security system is present at the villa (with respect of our guest’s privacy – only common areas are under CCTV control)

Personal safe are provided in all bedrooms (except room n8). It is strongly recommended that they are used to store valuable items such as passports, laptop computers, tablets, cash, mobile phones, cameras etc.

Any valuables left at the property are the guest’s sole responsibility. Neither GUEPARD ASSOCIATES nor the staff can be hold responsible for any loss or damage of personal property.

It is advised for Guests to ensure that all doors and windows remain locked at night to avoid any temptation.

17. CHARTER OF USE OF WIFI NETWORK at the villa

The purpose of this charter is to define the rules for using the WIFI connection in the villa In particular it specifies the responsibilities of the users, in accordance with the legislation and to allow a normal and optimal use of this Internet service. WIFI network: The villa offers people with a mobile device equipped with WIFI the opportunity to connect to the Internet for free. Use: Those wishing to use the WIFI network must connect to the villa network and insert the password found on the document available to you. Access is restricted to persons with a rental agreement and only during the rental period. The WIFI network of the villa allows browsing the Internet. It also allows the sending of electronic messages via different software. Rules of use: Each user is legally responsible for the use he makes of this connection. He undertakes to respect the rules of computer ethics and in particular:

not to divulge the password of the network to others
to report any problem with the equipment to the owner of the villa
to use the means at his disposal in accordance with the laws and regulations in force, and in particular:

Not to consult sites that are racist, paedophile or incite hatred and violence.
Not to commit crimes and acts of piracy that violate the rights of others and the safety of persons.
Not to intentionally carry out operations that could result in:

to hide his true identity
to modify data or access information belonging to other users of the network
to interrupt or disrupt the normal operation of the network or one of the systems connected to the network
to modify or destroy information on one of the systems
to connect or to try to connect to a site without authorization

18. DUE CARE AND SUPERVISON

As part of this agreement, Guests are required to take due care when residing at the villas and be especially watchful of children playing in the gardens, near the entrance from the main road; near or in the pool or Jacuzzi, on the beach, or in the sea.

Furthermore Guests are not permitted to enter the Villas when wet from swimming as the floors can be slippery. Damage or injury arising as a result shall not be the responsibility of GUEPARD ASSOCIATES or the local representative in any way whatsoever.

19. APPLICABLE LAW

These conditions and any contract to which they apply are governed in all respects by THAILAND law and the THAILAND courts only shall have jurisdiction in relation to any claim or dispute arising out of, or connected with them.